This conversation is with John Nordstrom — of the Nordstrom high-quality fashion retailer in the US — whose history has gone from a small shoe store, to having over 350 large luxury department stores — to being publicly traded on the NYSE — to being in the middle of a potential family buy back.

This conversation is about a man who cares for his family and cares for his customers. It’s authentic and it’s one of the reasons the Nordstrom company has been successful.

In this conversation, we talk about the steps Nordstrom took in growing the business. John takes us through the history of their expansion and how customer service came to be their number one priority.

We also discuss how to create a culture of trust within a company and how to inspire others to be just a little bit better every day.

We touch on the parallels between running Nordstrom and a professional sports team (he and his family brought the Seahawks to Seattle in the 1970s) and the factors that ultimately lead to running a successful organization.

 

This episode is brought to you by:

Athletic Greens is the Most Complete Supplement for a better you. With 75 ingredients covering 11 areas of health, it gives you the optimum nutrition you need to perform your best, everyday.

Click here for an exclusive Athletic Greens offer for Finding Mastery listeners only – a FREE 20 count travel pack (Valued at $99) with any purchase.

Eight Sleep makes The Pod, a high-tech bed with integrated sensors that track your sleep and a layer that dynamically regulates temperature based on sleep cycle, cooling and heating through the night to enhance rest and recovery.

For a limited time, get $150 off your purchase when you go to EIGHTSLEEP.COM/findingmastery

Four Sigmatic is a natural superfood company that specializes in mushroom-based drinks that benefit our immunity, energy, and longevity, and help us live healthier, more enhanced lives.

Get 15% off your purchase at foursigmatic.com/findingmastery or use the code FINDINGMASTERY at checkout.

“I don’t give advice. It’s counterproductive. It takes someone away from what they’re naturally good at.”

In This Episode:

  • The importance of customer service
  • Creating a culture of trust within a company
  • The history behind rolling out the original Men’s clothing division at Nordstrom’s
  • How Nordstrom’s became a highly coveted department store in any mall
  • The story behind his family becoming owners of the Seahawks
  • Why he doesn’t give advice
  • What it was like for him once they reached significant success with Nordstrom’s
  • Why the details in each store were so important to him
  • What success means to him

 

Listen via: iTunes | Android | Google Play | Stitcher | RSS

 

 

With Nordstrom, Inc., since 1958, vice president, 1965-1970, executive vice president, 1970-1975, president, 1975-1977, co-chairman, 1977—2002, director, since 1966.